FAQ

• General Information

• +

  expand all

• ---

  Where is M&P O'Sullivan Ltd. located?
  +
  Doughcloyne Industrial Estate, Sarsfield Road, Cork, T12 PK30

• ---

  What products does M&P O'Sullivan Ltd. stock?
  +
  M&P O'Sullivan is a one-stop shop for the food service, fast food and retail sector. Its product portfolio is over 15,000 lines across frozen, ambient, minerals and catering equipment. A highly skilled and dedicated team of 65 employees support over 3,000 customers from their purpose-built, multi-temperature warehouse on Sarsfield Road in Cork city.

• ---

  Do I have to pay VAT when I shop with you?
  +
  VAT is applicable to certain products at our store. Please note, all prices are listed excluding VAT. The rate including VAT will be applied at the time of checkout. One of three VAT rates are applicable to all products:

  • Zero VAT
  • Reduced Rate - 13.5%
  • Standard Rate - 23%

  For more information about what VAT rates apply to certain products, click here.
  
  If your organisation is VAT exempt, the above does not apply pending a valid VAT exemption number. Please contact us If you believe your account should be Vat exempt.

• Order Information

• +

  expand all

• ---

  What happens when I place an order?
  +
  Upon completion of your order, you will receive a confirmation of order email from us. When your order has been processed and is ready for delivery, we will issue you a second email.

• ---

  My order has not arrived within the stated time.
  +
  You can query the status of your delivery by contacting [email protected] or (021) 454 6322.

• ---

  My order has arrived but there is an issue with it.
  +
  Please contact [email protected] or (021) 454 6322 so that we can investigate the issue.

• ---

  I would like to add products to an ordered I already placed.
  +
  If you have placed an online order but need to request other items be added to it, please contact [email protected] or (021) 454 6322 to speak with our team before your order is sent for delivery.

• ---

  How can I pay for my order?
  +
  We offer a number of payment methods, including card payment and direct debit payments. To enquire about a credit account, contact [email protected].

• ---

  Do you offer Click & Collect?
  +
  While we currently offer delivery, click & collect and in-store shopping, we are working on developing our online 'Click & Collect' feature further over the coming months.

• Delivery Information

• +

  expand all

• ---

  Where can I get the products delivered?
  +
  We offer nationwide delivery across the Republic of Ireland.

• ---

  What are the delivery costs?
  +
  Delivery is free for all customers who meet our minimum order value: The minimum order for Retail customers is €400, and for Foodservice customers is €200.

• ---

  Am I a Retail or Foodservice customer?
  +
  We designate a Retail customer as anyone who operates a Convenience Store, Supermarket or Off-Licence. Foodservice customers are anyone outside of this, examples including a Cafe, Restaurant, Hotel, Nursing home or Hospital, Butcher, Fast Food outlet or anything similar to this list.

• ---

  What are delivery times?
  +
  We operate a next day delivery service Monday - Saturday. The cut off time for receipt on all Retail customer orders is 11.00am for deliveries expected for the following working day. The cut off time for receipt on all Foodservice customer orders is 5.00pm for deliveries expected for the following working day.

• ---

  What is the returns policy?
  +
  On delivery
  It is essential that you check your delivery is complete when signing to confirm receipt of your order. M&P O'Sullivan cannot honour shortage claims if you have signed to confirm your order was complete at the time of delivery.
  
  Our driver will be happy to help you check that your order is complete and that all the items are in the condition you expect. If any items are missing or unacceptable our driver will record the details and uplift the items.
  
  We will use this information to ensure you are credited for any items you did not receive or accept.
  
  After delivery
  Once a delivery has been completed we can only accept returns under the following circumstances. To ensure food safety guidelines and to maintain our high standards of customer service we can only permit returns within the time limits below:

  • Fresh Meat & Produce: Returns can only be accepted at time of delivery
  • Dry, Chilled, Frozen & Non Foods: up to 24 hours after delivery

  
  
  If you need to return goods please contact our Telesales team at [email protected] or 021-45463222. They will help you arrange the collection of the items.
  
  If you identify a product quality problem after a delivery has been completed, please contact our team as soon as possible.
  
  After the time of delivery, returns can only be accepted if the items are in a sellable condition.

  • Temperature - Chilled items being returned must be stored at between 0° C and 5° C. Frozen items must be stored appropriately at -18°C or below. Uplifts can only be completed if our Driver can confirm these temperatures when performing the uplift.
  • Packaging - Products being returned must be in their original package (if applicable) and free of markings or damage.
  • Produce and Perishables - It is essential that you thoroughly inspect all produce, dairy, fresh meat, seafood and poultry products at time of delivery. Due to the nature of these products, our commitment to product integrity and food safety, these products are not returnable, except at the time of delivery.

• ---

  What do delivery terms like 'In Stock,' 'Due Date,' '10-14 Days Delivery,' and 'No Stock' mean?
  +
  
  Due Date:
  This indicates that the product will be delivered into us will be available to pick for your order from the date specified. If your order is due for delivery before the specified date then you will likely not receive the item.
  
  In Stock:
  When a product is marked as "In Stock," it means that the item is currently available in our inventory and is available for picking for your order.
  
  10-14 Days Delivery:
  This delivery availability suggests that the product is not currently in stock but will be sourced upon receiving an order. The estimated delivery time of 10-14 days indicates the anticipated duration it will take to process the order, including sourcing, packing, and shipping, before reaching you.
  
  No Stock:
  When a product is marked as "No Stock," it means that the item is currently unavailable in our inventory due to supplier shortages. We recommend you do not place orders for these products, instead order a substitute product of your choice and revisit the online store regularly for updates.
  

• Our Website

• +

  expand all

• ---

  What can I expect from the M&P O'Sullivan brand new website?
  +
  Our new website has been designed and built to more accurately represent our strengths and current position within our market - showcasing us as a leading business within the wholesale industry with a renewed commitment towards our constant growth & development after being raised up stone by stone over the past 4 generations.
  
  The new website includes a clean and modern navigation which helps you to find your way around and easily locate the products that you desire while being fully responsive across all devices so that you can shop from anywhere at any time. Our website will constantly be updated with all the latest information and happenings within the business from products and services to industry news and special offers.
  
  Please watch our new website video here .

• ---

  How can I get assistance when shopping online?
  +
  If you are struggling with placing an order online, or have any questions relating to ordering online, please contact our team at [email protected] or (021) 454 6322.

• ---

  How can I register as a customer?
  +
  You can register your interest in becoming a customer online in minutes. After you have filled in your details on this form , an account manager will be in contact to help you set up your account.

• ---

  Where can I view the privacy and cookies policy?
  +
  Please click here to view this policy.

• Our PWA App

• +

  expand all

• ---

  How to install the web app on my desktop?
  +
  Access the website via a browser, e.g. Chrome.
  At the top right of the website header, you will see an "Install Web App" icon. Simply click on the icon, and then choose "Install."
  A new icon will now be available on the desktop, allowing you to easily access the web app.

• ---

  How to install the web app on my iPhone mobile?
  +
  To add the website to your iPhone's home screen, access the website from the browser.
  Then, tap the "Share" icon, which looks like a square with an arrow pointing up, located at the bottom of the screen.
  Scroll down in the share menu and select "Add to Home Screen."
  This action will create a shortcut to the web app on your home screen, making it convenient to launch the app whenever you need it.
  
  Please watch the steps in our video here .

• ---

  How to install the web app on my Android mobile?
  +
  To add the website to your Android device's home screen, open the web browser and access the website.
  Once the website loads, tap the three dots in the browser's menu to expand options.
  Look for "Add to Home screen" or "Add to Home" in the menu; it might also be represented by an icon with a plus sign or a square with an upward-pointing arrow.
  Tap on the "Add to Home screen" option to create a shortcut.
  
  Please watch the steps in our video here .

• ---

  Navigating back & forward in PWA app on iPhone
  +
  
  How can I navigate back in the PWA App on my iPhone since there is no back button?
  To navigate back in the Progressive Web App (PWA) on your iPhone, you can simply swipe from the left edge of the screen towards the right. This gesture mimics the traditional "back" functionality, allowing you to move to the previous page or screen.
  
  Is there a forward button in the PWA App on iPhone, and how do I use it?
  The PWA on iPhone does not have a dedicated forward button. However, you can navigate forward by swiping from the right edge of the screen towards the left. This gesture will take you to the next page or screen in the application.
  
  What if swiping doesn't work for navigation?
  If swiping gestures don't seem to work, check if your iPhone's browser (Safari or other) is updated to the latest version, as browser updates can sometimes affect PWA functionality.
  

• Ireland's Deposit Return Scheme

• +

  expand all

• ---

  What does the DRS "+Return Deposit" value mean on the product information and in my basket screen?
  +
  
  Ireland now runs a Deposit Return Scheme; when you buy a drink in a plastic bottle, aluminium or steel can that feature the Re-turn logo, you pay a small deposit in addition to the price of the drink. When you return your empty, undamaged container to any retail outlet, you get your deposit back in full. The amount you see here is the DRS value which is applicable to your selected products.
  
  More information can be found at https://re-turn.ie/.